Return and Refund

Witrina d.o.o. (hereafter: the Seller) is responsible for material deficiencies of products up to the moment of transfer of risks to the buyer (the moment of handing items over to the buyer or any third person designated by the buyer, except the delivery service), regardless of whether the material deficiency was known to the Seller or not. Also, the Seller is responsible for those material deficiencies that arose after the risk has been transferred to the buyer if they were a consequence of pre-existing causes.

When, upon the receipt of an item by the buyer, it turns out that the item has a deficiency that could not be discovered by usual inspection at the time of delivery, the buyer must, under threat of loss of their rights, inform the Seller about such a deficiency within two months, counting from the date when the deficiency was discovered.

The Seller is not responsible for deficiencies that arise more than two years after the item delivery. The rights of the buyer who informed the Seller in a timely manner about the existence of such deficiencies expire after two years, starting from the date when such information was sent to the Seller, except in cases when the buyer was prevented from exercising their right because of the Seller’s fraud.

When the existence of a material deficiency is established, the Seller might have one of the following obligations, all in accordance with the Civil Obligations Act (Zakon o obveznim odnosima):

– removal of the deficiency 
– deliverance of another product without the deficiency
– price discount
– agreement termination Rights arising out of any material deficiency of an item are regulated by the Civil Obligations Act (Zakon o obveznim odnosima).

When the buyer is a legal entity, the regulations of material deficiencies from the Civil Obligations Act (Zakon o obveznim odnosima) apply, especially in parts where the material deficiency is regulated differently for legal persons, compared to regulations of these General Terms and Conditions, then the regulations from the Civil Obligations Act (Zakon o obveznim odnosima) apply.

Material defects / Damage during transport of goods

The products will be packed in such a way that they cannot be damaged by the usual handling during transport. When taking over the product, the buyer is obliged to check for any damage and immediately report it to the delivery worker who delivered the goods, ie refuse to take over the shipment on which external damage is visible. In this case, it is necessary to inform the seller in order to organize a new delivery as soon as possible or to arrange further actions.

In case of damaged products and/or broken bottles, the Seller will promptly send another bottle without any additional shipping costs for the Buyer.

Duration and unilateral termination of the contract

The contract that buyers enter into with the seller for the sale of products is a one-time contract for the sale of products that is consumed by payment made by the buyer, and delivery of goods by DANI SREĆE ZAGREB d.o.o, in case it is not terminated.
Pursuant to the Consumer Protection Act, you are authorized, without giving a reason, to unilaterally terminate the contract within 14 days from the date of delivery of the product.
In order to be able to terminate this Agreement unilaterally, you must notify us of your decision to terminate the agreement unilaterally before the deadline by an unequivocal statement sent by mail, fax or e-mail, stating your name, address, telephone number, fax or email address.
In the event of unilateral termination of the Contract, we will refund the money we received from the customer, excluding delivery costs, without delay, and no later than 14 days from the date of receipt of the decision to unilaterally terminate the contract. The refund will be made in the same way as the customer made the payment.
We can refund only after the goods are returned to us.
The buyer is obliged to bear the costs of returning the goods, if he uses his right to unilaterally terminate the contract.

Complaint

Pursuant to Article 10, item 3 of the Consumer Protection Act (OG 41/14, 110/15), we inform customers that they can submit a complaint expressing their dissatisfaction with the product in writing via e-mail to [email protected] or by mail to address DANI SREĆE ZAGREB d.o.o., VLAŠKA 7, 10 000 ZAGREB.
All remarks and complaints will be answered by the seller on a durable medium (paper, e-mail or other) within 14 days of receiving the complaint.