Delivery

Deliveries are made on the territory of the Republic of Croatia.
We also deliver products in the European Union. The price of delivery to the territory of the Member States of the European Union does not include the obligation to pay duties under special regulations of individual Member States, and if such an obligation exists in the country of delivery of goods, it is charged to the buyer.
The Seller uses the services of the Europarcel delivery service for the delivery of the ordered products.
Upon recording the payment immediately or the first working day after that, the purchased products will be shipped to the customer’s address.
All orders for which we record receipt of payment by 12:00 are usually shipped the same day, and the delivery time is from one to seven working days, depending on the destination.
Deliveries on Saturdays, Sundays and public holidays are not possible, except exceptionally, by prior arrangement and if we are able to arrange it. Such deliveries may be associated with higher costs, which we will announce in advance and ask for your consent.
We draw attention to the necessary care to ensure the receipt of the shipment at the destination (“someone must be at home”). The buyer assumes the burden of proof of age when taking over the shipment. Delivery will not be made in case of suspicion that it is a minor, unless he provides proof of his majority.

Three attempts to deliver the package are included in the price. If the attempt to deliver the shipment could not be realized in the first attempt, the courier service will contact you to arrange a new attempt at delivery. As a rule, after the third unsuccessful delivery due to a defect on the part of the recipient, the shipment is returned to our address and its re-sending will be required to pay in advance. In case of unrealized deliveries due to defects on the part of the recipient, and especially if the buyer is not willing to pay in advance for re-delivery, on the first working day we will refund the buyer for the purchased goods, with the right to retain the amount paid to the courier service for three delivery attempts.

Delivery to the desired address

When ordering, the customer can specify the address to which he wants to deliver the package, which will be different from the seat / residence of the customer. We recommend that the customer put his work address for the delivery address in order to avoid delivery to minors during delivery.

Purchase and delivery in late December (December), just before Christmas and between Christmas and New Year.
Please note that due to the increased volume of work / orders / deliveries, it will not be possible to expect deliveries as in the rest of the year, but depending on how these days fall in a week in a given year. Expect extended delivery times just before or during these holidays.
To reduce the risk of bottle damage in transport, we recommend ordering in quantities of 6 or 12 bottles (it does not have to be the same item).

Shipping costs

The costs of delivery of the ordered products are borne by the buyer. Shipping costs are automatically generated on the electronic order form depending on the overall weight of the product and depending on the destination.
The associated shipping costs and any discount or free shipping parameter are limited to orders below 16kg. The Seller will charge a separate shipping fee for every 16kg on the same order.

Witrina d.o.o states that it currently offers free shipping in Croatia for orders over €52, and free shipping all around Europe for orders over €290. This is a limited time promotion and can be changed and/or removed at any time without prior notice. 

The buyer accepts the delivery costs by confirming the order and cannot request a lower transport cost based on his own measurements (weighing) of the shipment.
In the event that the Buyer wishes to pick up the shipment in person at the Seller’s address, the delivery cost will not be charged, and the order execution process itself will remain unchanged. The shipment can be picked up at the Seller’s address during business hours upon presentation of proof of the Buyer’s identity and payment.